FAQ

We offer a curated selection of premium fashion including:

• Accessories
• Clothing
• Coats & Outerwear
• Hats
• Jeans
• Jumpsuits & Rompers
• Pants
• Shirts & Tops
• Shorts
• Skirts

Our collections blend timeless style with contemporary trends for the discerning customer.

Each product page includes detailed size charts with measurements in both US and international sizes. For personalized sizing recommendations, please contact our style consultants at [email protected].

Yes, we’re committed to quality craftsmanship and ethical production standards. Every item is hand-checked by our Fremont-based team before dispatch to ensure premium quality.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

You’ll receive a tracking number via email once your order ships. For Express Delivery (DHL/FedEx), real-time tracking is available. For Free Standard Shipping (EMS), tracking information will be provided.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

We offer two premium shipping methods:

• Express Delivery ($12.95): Processed in 1-2 business days, shipped via DHL or FedEx, delivered in 10-15 days after dispatch with real-time tracking
• Free Standard Shipping (orders $50+): Processed in 1-2 business days, shipped via EMS, delivered in 15-25 days after dispatch with tracking number

Yes, we ship globally with the exception of certain Asian and remote regions. All international shipments include customs-friendly documentation for smooth transit.

All orders undergo our premium quality verification process and are typically processed within 1-2 business days before dispatch.

While we ensure prompt dispatch, delivery times may vary by destination. If your package exceeds the expected delivery window, please contact us at [email protected] with your order number for assistance.

We offer a 15-day return window from the delivery date. Items must be unworn, with original tags attached, and in original condition. Please initiate returns through our customer service team at [email protected].

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, please contact us immediately for resolution.

Once we receive your return, refunds are typically processed within 5-7 business days and will be issued to your original payment method.

Currently, we process returns followed by new orders for size or style changes. This ensures you receive your preferred item as quickly as possible.

Our dedicated team is available via email at [email protected]. We typically respond within 24-48 business hours.

Our operations are based at:
40902 Ingersoll Terrace, Fremont, US 94538

Currently, Americanlo Shop operates exclusively online, allowing us to offer our premium collections with global delivery to your doorstep.