At Americanlo Shop, we want you to be completely satisfied with your premium fashion purchase. If for any reason you’re not happy with your item, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene and quality control reasons, we cannot accept returns on the following items:

  • Hats (due to potential hair product transfer)
  • Jumpsuits & Rompers (as intimate apparel)

These exceptions are based on our product categories and commitment to maintaining premium quality standards.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Americanlo Shop Team, I would like to request a [return/exchange] for my recent purchase (Order #: [Your Order Number]). Item(s) for return/exchange: – [Product Name] – [Size/Color] – [Reason for return/exchange] I have reviewed the return policy and confirm the item(s) meet all return conditions. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, our team will email you:

  • Return authorization number
  • Return shipping instructions
  • Pre-paid return label (for US customers)

Step 3: Package and Ship Your Return

Please include:

  • The item in its original condition with all tags
  • Original packaging
  • Copy of your invoice or packing slip

Step 4: Processing Your Return

Once we receive your return package:

  • Allow 3-5 business days for inspection and processing
  • You’ll receive email confirmation when completed

Refund Information

Refunds will be issued to the original payment method within 7-10 business days after we receive and process your return. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility (except for defective/wrong items)
  • International customers may be subject to customs/duties fees which are non-refundable

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. In your email, specify the replacement item(s) you’d like
  3. We’ll ship your new item once the return is received
  4. Price differences will be charged/refunded as needed

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free return and replacement

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Address: 40902 Ingersoll Terrace, Fremont, US 94538

We aim to respond to all inquiries within 24 hours during business days.