At Americanlo Shop, we’re committed to providing premium fashion with exceptional service. Please review our shipping and returns policies below to ensure a seamless shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

1. Standard Shipping
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipping
– Cost: $12.95 USD
– Recommended for faster delivery

2. Free Shipping
– Carrier: EMS
– Delivery Time: 15-25 business days after shipping
– Cost: Free for orders over $50 USD
– Available for all qualifying orders

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

Returns & Exchanges

We want you to love every Americanlo Shop purchase. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Non-Returnable Items

For hygiene and quality control reasons, we cannot accept returns on:

  • Hats (due to potential hair product transfer)
  • Jumpsuits & Rompers (as intimate apparel)

These exceptions help us maintain our premium quality standards.

Return Conditions

To be eligible for return or exchange:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in original packaging
  • Proof of purchase is required

Return Process

Step 1: Submit Your Request
Email our customer service team at [email protected] with:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Americanlo Shop Team,

I would like to request a [return/exchange] for my recent purchase (Order #: [Your Order Number]).

Item(s) for return/exchange:
– [Product Name]
– [Size/Color]
– [Reason for return/exchange]

I have reviewed the return policy and confirm the item(s) meet all return conditions.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization
Within 2 business days, you’ll receive:
– Return authorization number
– Return shipping instructions
– Pre-paid return label (for US customers)

Step 3: Package and Ship Your Return
Include in your return package:
– The item in original condition with all tags
– Original packaging
– Copy of your invoice or packing slip

Step 4: Processing Your Return
– Inspection and processing takes 3-5 business days after we receive your return
– You’ll receive email confirmation when completed

Refund Information

– Refunds are issued to the original payment method within 7-10 business days after we receive and process your return
– Original shipping fees are non-refundable
– Return shipping costs are the customer’s responsibility (except for defective/wrong items)
– International customers may be subject to non-refundable customs/duties fees

Exchange Process

– Follow the same return process above
– In your email, specify the replacement item(s) you’d like
– We’ll ship your new item once the return is received
– Price differences will be charged/refunded as needed

Damaged or Defective Items

If you receive a damaged or defective item:
– Contact us within 48 hours of delivery
– Include photos of the damage/defect
– We’ll arrange a free return and replacement

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges.

Contact us at:
Email: [email protected]
Address: 40902 Ingersoll Terrace, Fremont, US 94538

We aim to respond to all inquiries within 24 hours during business days.